Ordering / Shipping
Thank you for your interest in our products. We have no minimum order size.
Our customer center allows you to view all of your orders, and manage your billing and shipping addresses. Simply login and get started. While you can track your orders from within your account, we will also email you a tracking number when your order has shipped.
Help with Lost Packages
Your complete satisfaction is our goal. If the shipping company has lost or misplaced your package, we will assist you in every way possible to retrieve it. We work closely with the claims department, and will keep you posted as to the status. If you believe your package has been stolen, we will assist you in filing a claim with the shipper. If the package is delivered to the incorrect address due to our mistake, we will issue a call tag and have it delivered to the correct address as soon as possible. If delivered to an incorrect address due to your mistake, we will assist you just the same, however the shipper will assess an address correction fee and you will be billed for that.
Please track your package, as many are left without signature. You need to notify us as quickly as possible if you feel a package is lost or stolen, and in all circumstances within one week. The sooner we can contact the driver the better chance we have to recover the package.
If you would like to cancel an order, we will be happy to do so only if it has not yet shipped. You must contact customer service by email at firstname.lastname@example.org. as soon as possible as we typically process orders the same day. If an order has been processed and shipped it cannot be cancelled. Of course you have the option of returning the product if it is unopened, and it is done with 10 days.